Frequently Asked Questions

Visit https://www.tauporentals.co.nz/book-a-viewing to determine if there are any viewings scheduled. If there is a viewing set, you may book into this and come along. If there are no bookings, or the viewing time set is not suitable, you can leave your details and a note, and we will keep you updated as further viewings are set.

Applications are typically submitted online through our portal. You’ll need to provide photo ID, proof of affordability, and ideally references from previous landlords or employers.

The bond is equivalent to 4 weeks rent. This is held by Tenancy Services and is refundable at the end of the tenancy, provided the property is left in good condition.

The best way to ensure a full refund is to follow our "Moving Out Checklist," ensure all rent is paid up to date, and leave the property clean, tidy and in similar condition to when you moved in.

This is an agreement with no fixed end date and suits where people want more flexibility. The Landlord can give you 90 or 42 days notice at any time and you can give 21 days notice at any time.

This is an agreement that is set for a specific period, often 12 months. During that time, the Landlord cannot give you notice unless permitted by Tenancy Tribunal and you cannot give automatic notice either.

Unless we hear from the Landlord or the Tenant requesting to renew the fixed term period, the tenancy will continue as normal, but will roll over to a periodic open ended term.

If you have an emergency, firstly ensure everyone is safe and call 111 if needed. For urgent repairs (like a burst pipe or total power failure) we have an agent on call 24/7, phone them on 073781110.

This depends on the specific property and your tenancy agreement. Some homes are "pet-friendly," while others may have restrictions. You must speak to your Property Manager prior to considering introducing a pet.

We want you to feel at home! Minor, reversible changes (like small picture hooks) are usually permitted under legislation, but please send us a quick written request before you start drilling or painting.

We recommend you have contents and liability insurance

We monitor the market constantly. See the latest trends and data here

We conduct a thorough vetting process, including background checks, employment verification, reference checks with previous landlords and credit checks when needed. We take all possible steps to ensure we find reliable occupants for your property.

We typically perform an initial inspection after the first 4-6 weeks, followed by regular inspections every 16 weeks. If your insurance policy requires more frequent inspections of if we feel we need to visit more regularly, this can also be accommodated. You will receive a detailed report with photos after every visit.

We process payments and transfer the funds to your nominated account monthly, or twice monthly, depending on your preference. Rents we collect are held in a fully audited non interest bearing trust account until paid out to you.

Us or you! It can be decided on a case-by-case basis.

We have a zero-tolerance policy for arrears. We monitor payments daily and issue formal notices if a payment is missed, keeping you informed every step of the way.

We perform a Comparative Market Analysis based on current local supply and demand, similar properties recently leased, and seasonal trends to ensure you get the best possible return. We review all rent rates annually and make recommendations if it is not in line with the market.

You can sell a tenanted property, but there are specific rights the tenant has regarding viewings and the continuation of their lease. We can manage this transition to ensure its handled professionally.

Generally, tenants are responsible for basic weeding and lawn mowing. Major pruning or tree lopping is typically the landlord’s responsibility. These details are clearly outlined in the tenancy agreement to avoid confusion.

We recommend you speak to your insurer or insurance broker about taking out a comprehensive house and landlord policy.

Contact our property management team <a href="/our-rental-team" target="_blank">here</a>