Landlords

Owning rental investments is a rewarding and profitable experience which has led thousands of New Zealanders to financial independence.
We are your trusted partner in rental management.

Property Management Services

Maximise Your Return

Our goal is to help you achieve the highest possible rental return, this includes a competitive rent rate, low vacancy and removing common landlord stressors – all of which when combined helps you to hold the property longer and maximise your asset.

Minimise Your Risks

We ensure you fulfil your insurance and compliance obligations, perform thorough tenant background checks, property condition reports, routine inspections, collect rent and report on maintenance eliminating and minimising many risks

Keep Control of Your Investment

We treat your property as if it were our own but it belongs to you. We will seek your authority and input for just about everything until we’ve gained your trust and you’re comfortable handing certain decisions over to us.

Finding Your Ideal Tenant

The right tenants are essential to preserve your property’s condition and value. We thoroughly vet every applicant, ensuring we match the best tenant for you and your property.

Looking After Your Tenant

Once we’ve found the ideal tenant, we make sure their experience is positive too, creating a harmonious relationship that benefits both parties.

Attention to Detail

There are many steps a successful landlord takes – prompt and professional communication, tenant selection, inspections, legal compliance, engaging trusted tradespeople and much more, we pay attention to every detail to safeguard your investment.

Clear Communication

Open, consistent communication is key. You’ll always be kept fully updated, so you’re never in the dark about what’s happening with your property.

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Investor Support Services

Alongside our award-winning and comprehensive day to day property management services, Harcourts Taupo Rentals can also assist you in your property investment journey with:

Detailed rental appraisals and assessments on ANY property in the Taupo District which you are doing due diligence on - based on recent lets, currently advertised properties and market rent statistics.
Advice about what small or more significant improvements are likely to yield better returns and better tenants.
Compliance and rental suitability advice on properties you are looking to purchase and on properties you already own.
Getting your property in a rentable condition.
Keeping you up to date with rental market trends by email on a monthly basis.
Give general legislative and tenancy advice.
Priority emails announcing new investment opportunities which are fresh to market with our Harcourts sales team.
A smooth and hassle-free transition if you are wanting to switch property management companies.
Local business contacts who can assist you in areas of taxation, insurance, lending and maintenance

Information for Landlords

Useful Information and Links

Our Service Guarantee

Our Promise - Your Exclusive Service Plan

Our Commitment to Delivering an Exceptional Level of Service

Our mission is to create clients for life. To achieve this, we commit to Our Promise; a written assurance that we will deliver you an exceptional level of service and, most importantly, deliver on your primary objective to achieve the best possible result for your property. Our Promise is made up of essential services that you, our clients, need from usso that you're confident In the process we use to manage your property. Our Promise is your absolute assurance of how seriously we take our responsibilities on your behalf and the importance we place on our working relationship with you.

Maximise Return on Investment

Our ultimate goal is to assist you in maximising the returns on your investment property.

We will review what we consider to be the optimal rental rate for your investment in the current market at least once PA and advise you if a change is recommended.
We will send you a comprehensive property statement annually for tax purposes.
We will prepare and send you a written annual comparative analysis (CMA) upon your request.
We will guarantee you maximum exposure when your property needs to be re let by advertising on two of New Zealand's largest property websites - Harcourts and realestate.co.nz

Minimise Risk

With our strict policies and procedures, oil risk to your property is minimised.

We will complete a comprehensive background check and qualify all applicants for their financial ability to pay the rent, prior to being put forward to you as a potential tenant.
We will check all applicants previous rental histories where a rental history exists to ensure we place only the best tenants in your property.
We will complete a full and comprehensive report with photos, prior to any tenant moving into your property to avoid any disagreements at the end of the tenancy.
We will conduct regular and thorough inspections throughout the tenancy. Full reports including photos will be sent to you along with any maintenance or improvement recommendations.
We will work with you to ensure you are compliant with regulations.

Proactive Communication

From the commencement of the management, we aim to provide you with on exceptional Property Management service.
This relies heavily on our communication with you as the owner, as well as your tenant.

We will notify your tenant the next working day of a late rental payment.
We will keep a record of all actions taken until the rent is no longer in arrears.
We will notify you within l business day of your tenant giving notice to vacate the property
We will commence a proactive marketing campaign the next business day, to minimise your vacancy rate.

Rental Trends & Local News

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Rental Trends February 2025

Testimonials

We have a property managed by Rochelle Topless from Harcourts Taupō Rentals since December, 2022. Rochelle has an impressive eye for detail, ensuring that even the smallest aspects of our property are well-maintained. She excels in communication, providing regular updates and promptly responding to any inquiries or concerns. Her clear and concise communication style ensures that we are always well-informed about the property's status and maintenance needs. Her ability to keep us informed and involved gives us peace of mind. Working with Rochelle has been an absolute pleasure. Thank you, Rochelle, for your outstanding work!

Jenny Chen

Rochelle is just so helpful, knowledgeable, and actually follows through on agreed actions. The biggest thing I love is that she keeps in contact with me on a regular basis so I feel comfortable raising any issues.

Lorraine & Rex Bell

I highly recommend Harcourts for Rental Property Management! Their team is exceptionally responsive, and they consistently go above and beyond to address any concerns. Quick and straight forward communication, professionalism, and a commitment to look after the property make them stand out. Thanks to Rachel and Lee for all the professional work for our property management.

Alexandre Rivera Diaz

The Team at Harcourts are a blessing! Lee, Rachel and Kim have looked after us this year after a disastrous experience with our previous property managers.

I can't thank them enough. Kim manages our property as if its her own. We are extremely grateful and look forward to a long and successful relationship with Harcourts Taupo Rental & Holiday Homes

Zaid

A big thanks for all your hard work over the years Lee. A lot of the challenges would have been impossible to resolve without your support, which I have really appreciated, it has been a huge help and it’s been a real pleasure to deal with you.

G Sullivan

Thanks for your work with my property - in finding tenants and in general. I know I'm probably quite demanding and want to know what's going on all the time, but I've found you incredibly responsive and communicative which has been amazing and I look forward to Harcourts' service.

Vicki

We have found Lee to be a great Property Manager. He is easy to contact and deal with – quickly resolving any queries we have. Lee works a great balance of working for both us the tenants and the property Owner so we are all happy. We would recommend Lee as a Property Manager to others.

J & R Carman

Thank you very much for your hard work and support over the years Kim. We have appreciated and enjoyed our experience with you and the Harcourts team.

T & J Boyce

We are planning to go with Harcourts for the management as your service/communication has been the best!

A Sonnenberg

Just keep doing what you are doing!

S Voss

You have been doing a superb job with our property and I always feel well informed which is great.

E Stirling

The process to date of getting my newly purchased property rented has been easy because you have made it very clear what is expected of me as a Landlord and what can be anticipated form your services through your prompt and straightforward communication.

M Woods

During the selection process for a Property Manager, the communication by Harcourts representatives conveyed messages which were closer to our expectations compared to a couple of their competitors.

S Banerjee

My son and most of our family friends are with Harcourts and they all gave positive feedback which prompted me to seek Harcourts Rentals; they listened to every detail of my concerns and the result was excellent and stress-free, it’s like you’ve been taken care of by your own family.

A May

I have no hesitation in recommending Harcourts Rentals for any situation requiring common sense, business competence and the ability to get things done efficiently to the satisfaction of everybody involved.

D Angus

As a tenant of Harcourts Rentals we found Lee Grigg extremely professional, polite, friendly and reasonable. Lee showed us the utmost respect as tenants and we would have no hesitation renting from him again.

S & D Allen

Very professional, well organised and helpful

S Robertson

Personally I really value that Kim provides good and fair advocacy for our Tenants as well as representing our interests which is important to me. Having been a renting University student for 3 years in Wellington I've experienced plenty of Property Managers and felt the frustration of not being represented.

Reuben O

I could not fault Kim or the service that she has always provided us. Right from the start she has always had our best interest at heart, that’s something I personally really appreciate. Kim is always approachable and happy to offer advice, she always gets back to my calls and emails and follows up all issues in a prompt manner. We are more than happy to continue using Kim into the future.

Jared P

We want to take this time to say thank you to Harcourts for being so helpful during our tenancy. We are very grateful and humbled to have lived at this property

M Morehu

It has been a pleasure renting this apartment from a very good landlord/owner and yourselves; managers of the rental agreement

J McDowell

Lee has always been quick to respond, is professional, has excellent communication, and gives good advice. We have never had a problem with the rental property, never had to intervene, and that speaks volumes. The tenants were happy when I met them as well.

S Adams

I like Harcourts Rentals due to your muscle. You guys are larger, and seem to have more definition around who's responsible for what. For me that’s the advantage for a client - i.e. having enough strength in the office to get issues dealt with quickly, even when people are away or changing roles and remaining calm but organised in the face of the onslaught and seasonal fluctuations is a real skill, I know.

From a current supplier

What a fantastic property condition report with complete photos that didn't miss a thing. Now I know why you are an award-winning property management company. I am confident that the property is in good hands. Again, thank you.

A Salonga

The Harcourts evening on Tuesday was fantastic. You really provided the right speakers and very useful information.
I can see why Harcourts are top in their services they provide - a big thank you to you all.

R & E Bain

Harcourts Taupo Property Management team have looked after our rental properties for the last 2 years and their service has been excellent.
They have consistently found us excellent tenants through their vetting process and the regular property inspections have been very thorough. Communication has been great. Statements, photos and reports are regularly emailed to us. Would highly recommend them!

P & N Dyson

Fabulous company to deal with, they go above & beyond to ensure our needs are met, we are well informed of any issues and up to date with legislation changes, highly recommend.

Nicole C

Great service from the whole team, they offered help and guidance at an appropriate level to my knowledge and experience and worked hard to find a good tenant for my property. They listened and educated me in the need for a good tenant over a quick tenant. In the end they provided both. I recommend them and will continue to use them in the future.

J Simpson

Lee, thank you for being an exceptional property manager, and especially for going the extra mile. We really appreciate it!

M & T Phillips

We have greatly appreciated the professional management that you have provided for us. The regular inspections and reports, the thoughtful negotiations with our tenants so that everyone is happy, the arrangements with tradespeople and agents - we could not have had our property better managed - thank you.

N Brooks & D Chappell

Terrific service and good communication. Lee follows up on all of the minor details and gives me options to deal with maintenance myself or he sorts it out for me and arranges this very well at competitive prices. One of the great advantages of having Harcourts look after everything for me is not having to worry about all of the recent changes.

D Keals

Harcourts Taupo Rentals do a really good job of keeping on top of things at the property as we are totally hands off Landlords. I recommend to everybody getting their property managed as it’s become quite technical.

J Mansell

Kim is a strong woman and helped me with a difficult job in removing a very bad tenant whom I inherited when I bought the property. She worked tirelessly on my behalf through the tribunal process and then arranged the clean-up of the property and re rented it to a Harcourts tenant who is great. I couldn’t have done it without her. She is always very efficient and professional.

A Topham

Kim is an absolutely fantastic property manager. She responds to everything in a timely way and is a pleasure to work with.

G & J Brown

Rochelle, I would like to say what a pleasure it has been dealing with you over the last year. Your service has been excellent, you have always responded to us immediately with any quetions we have had, and our dealings with you have been professional, but friendly, which we have appreciated. We would not hesitate to use your services again and would highly recommend you to anyone seeking a property manager. Thank you for all your help and assitance with our rental property.

Vikki H

Thank you Lee, you and your team have been an absolute pleasure to deal with over the past ten years and I have never had a moment of concern about the management of the house in that entire time.

M Zammit

Thank you so much for your help with this property. We really enjoyed working with you and with Harcourts over the last four years. Very professional at all times and easy to deal with.

Adrian & Emma

Lee, we just wanted to say a massive thank you for all your hard work managing Kara Place for us, you made having an out of town rental so much easier. You have always gone above and beyond and it has been hugely appreciated and definitely hasn’t gone unnoticed.
Thanks again.

P & J Cadwallender

You've been a complete Godsend for us since you have been my property manager, and I couldn't say a bad thing about you. You have been professional, willing to help out at any stage, and very helpful at getting things done to the house, and things that saved us money.

D Sisson

... thanks to you also Rochelle. You were fantastic and we really appreciated your help over the last year. We found you so professional and easy to deal with it made the whole landlord thing easier.

P Wilson

We love dealing with Jen & Margaux at Holiday Homes - Harcourts Taupo.

We are not local but but certainly appreciate that nothing is ever to much trouble for them to help us sort out any issues for the house.

M Pearce - Holiday Homes owner

The team at Harcourts Taupō Rental led by Lee together with Rachel are amazing! They are professional, have an eye for detail and genuinely cares for their customers. I have been a tenant working with them for 9 years and now as landlords have specifically chosen to work with them to maintain our property and choosing the right tenants for our family home and trusting they will take care of our property like their own. I highly recommend them if you are looking for a property management company for your property.

Katherine Froggatt

Jenny Chen

Harcourts have managed my Taupo rental properties for years and they do a truly superb job. Kim Clark takes care of everything that needs taking care of, and I know that I can always rely on her advice and excellent judgment. She is smart, knowledgeable, and extremely capable. I really enjoy working with her, and with the rest of the team at Harcourts.

Jane Hunter

We moved our property to Harcourts Taupo Rentals February 2022 and a pleased we did. The team are helpful and professional. . Rochelle communicates with us regularly after inspections, and is quick to get any maintenance issues sorted. We would highly recommend Harcourts Taupo Rentals and Holiday Homes to anyone looking for Property Managers.

Wendy Eagle

The team at Harcourts Taupo Rentals have been my rental managers for many years. I wouldn’t go past them. I honestly can’t fault their service. Lee was my personal manager for most of the time. His ability to quietly and efficiently tick all the boxes was outstanding and his communication exceptional. I have used other rental managers in the past and no one compared. The systems and processes they have have never let me down. They gave me peace of mind. Well done Rental Team.

Deborah Mabin

Our dealings with Harcourts Taupo Rental Division as long-term tenants, has been an outstanding experience. Lee Grigg, the Rental Division Manager and the team have bent over backwards for us. Any repairs or maintenance work that required the services of a professional, was actioned without delay. Thanks Lee and the team for going above and beyond what was asked of you. We are really appreciative and sad to be leaving you all.

Brad Christie

Rochelle is an outstanding property manager. Great fast friendly communication. Any jobs that need to be carried out are completed promptly with little to no effort on our part. We feel very lucky to have Rochelle managing our property for us. It gives us great peace of mind.

Nicola Carlson

Rochelle has been a fantastic property manager, no ask has been too big, fantastic on communication and securing the right tenants for my property. Inspection reports are prompt detailed and highlights any issues I need to resolve. I have no hesitation in recommending Rochelle as a property manager.

James Murphy

We have been using Harcourts Property Management Taupo for over 5 years and have always been impressed with their level service. Communication throughout the organisation is excellent, our properties are well managed, including tenant selection, regular inspection reports and we are always informed of any maintenance/issues as soon as they arise. We would highly recommend the team at Harcourts Taupo.

Amber Henderson

Harcourts provide awesome service, are very professional and I can just trust them to do the right thing for me and our tenants. They make everything simple and hassle free. Highly recommended.

Bryce Redgwell

Harcourts Rentals have been my property managers, they make the whole process of renting a property out so much easier, they ensure that the property is compliant to the ever changing regulations, they liaise with the tenants and are very thorough with their property inspections ensuring you can fix things as they arise.

Tracey Douglas

We’ve had our property managed by Rachel and Kim for a couple of years now and they’re great!

Navin Weeraratne

Rochelle has done a fantastic job managing our property during the year and we a very grateful for the great service we receive.

PlumberDan

Fabulous company to deal with, they go above & beyond to ensure our needs are met, we are well informed of any issues and up to date with legislation changes, highly recommend.

Nicole C

I have
fantastic service with the Harcourts Property Management team. My property
manager is an excellent communicator and takes great care of my rental
property. It's a really seamless service that takes the hassle out of letting a
property. Highly recommended! Christine

Christine

Lee Grigg, Rachel Dickman and the team at Harcourts Taupo Rentals have been fantastic support to our company in facilitating virtually all our company's accommodation requirements in the Taupo region over the last 12 months as we undertook a large project. We rented close to 20 properties through them over the period, and we could not have asked for better support. Great communication and prompt response are the hallmarks of their great service. We could not recommend the team at Harcourts Taupo Rentals and Holiday Homes more highly

Graham Wells